- 1. Who we are
- 2. Scope
- 3. Information we collect
- 4. How we use information
- 5. How we share information
- 6. Retention
- 7. Security
- 8. Your rights & choices
- 9. Children
- 10. Changes
- 11. Contact
1. Who we are
Homely (“we”, “us”, or “our”) operates home-service booking platforms that connect customers with independent service professionals. Our online presence includes itshomely.com and related API services used by our customer and professional mobile apps.
2. Scope
This Privacy Policy applies to:
- the Homely customer mobile application;
- the Homely professional mobile application;
- our public website on the main Homely domain; and
- backend services that power bookings, accounts, notifications, and support.
It does not cover third-party websites or apps that we do not control, even if they are linked from Homely.
3. Information we collect
Depending on how you use Homely, we may collect:
- Account & contact details — name, phone number, email address, and profile information you provide.
- Authentication data — one-time passwords (OTP), login tokens, and related security signals used to verify your identity.
- Service addresses — home or service locations you save for bookings, including address text and map coordinates where provided.
- Booking & order details — selected services, packages, add-ons, schedule, pricing quotes, status history, notes, and completion information.
- Professional profile data (for professionals) — skills, categories, availability, ratings, job history, identity documents you upload for verification, and any warnings or compliance records maintained for safety.
- Reviews & feedback — ratings and written reviews about completed jobs.
- Notifications — device push tokens and in-app notification records so we can send booking updates and service messages.
- Support communications — messages you send to our support team and related account notes.
- Technical data — IP address, device/app version, and basic request logs needed to operate, secure, and troubleshoot the service.
We do not intentionally collect sensitive government ID images from customers. Professionals may upload ID or supporting documents only for onboarding and verification.
4. How we use information
We use personal information to:
- create and manage customer and professional accounts;
- authenticate users and prevent fraud or abuse;
- calculate quotes, create bookings, assign professionals, and track jobs;
- send transactional notifications (for example booking status updates);
- show relevant service history, reviews, and profile information;
- operate admin tools for support, quality, and safety;
- improve reliability, pricing accuracy, and customer experience; and
- comply with legal obligations and enforce our terms.
5. How we share information
We may share information with:
- Assigned professionals — limited booking and address details needed to perform the job.
- Service providers — hosting, database, messaging, maps, and push-notification providers that process data on our instructions.
- Payment partners — if and when payments are processed through a third-party payment provider (we do not use your card data beyond what that provider requires).
- Authorities — when required by law, regulation, or to protect users, professionals, or Homely.
We do not sell your personal information.
6. Retention
We keep personal data only as long as needed for the purposes above, including booking history, dispute handling, legal compliance, and security. Verification documents and account records may be retained for longer where required for safety, fraud prevention, or legal reasons. When data is no longer needed, we delete or anonymize it where practicable.
7. Security
We use administrative, technical, and organizational measures designed to protect personal information, including authenticated API access and restricted admin permissions. No method of transmission or storage is completely secure; please protect your device and OTP codes.
8. Your rights & choices
Subject to applicable law, you may request to:
- access the personal information we hold about you;
- correct inaccurate information;
- delete your account or specific data, where legally allowed;
- withdraw consent for optional processing; and
- opt out of non-essential promotional notifications (transactional booking messages may still be sent).
To make a request, email [email protected] from the phone/email associated with your account. We may need to verify your identity before fulfilling the request.
9. Children
Homely is intended for adults who can enter into service bookings. We do not knowingly collect personal information from children under 13 (or the minimum age required in your jurisdiction). If you believe a child has provided data, contact us and we will take appropriate steps.
10. Changes
We may update this Privacy Policy from time to time. The “Effective” date at the top will change when we do. Continued use of Homely after an update means you accept the revised policy, where permitted by law.
11. Contact
Questions about privacy or data requests:
Email: [email protected]
Support: [email protected]
Website: https://itshomely.com